The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United Kingdom: 1-5 business days
North America: 1-3 weeks
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges
You must contact me within: 14 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition (including original packaging), the buyer is responsible for any loss in value. Buyers should obtain postage with tracking and signed for.