Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times only. 

United Kingdom: 1-5 business days

North America: 1-3 weeks

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 1-3 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges

You must contact me within: 14 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations.

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Intimate items (for health/hygiene reasons)

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original and unworn condition (including original packaging and tags attached), the buyer is responsible for any loss in value. Buyers should obtain postage with tracking and signed for.

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Custom Orders

Custom orders can be placed directly with me via email. Please use the contact sheet to obtain a quote for the hat you would like or to discuss a design with us. We are very experienced with custom work, which is the bulk of our business. 

Typically a custom order will be between 4-6 weeks, but this will need to be negotiated directly with us. Any deadlines are confirmed in writing via email.

We will take 50% deposit to commence work, and the final 50% when the hat is either picked up or dispatched.

Shipping remains the same conditions as stated above. 

If there are any shipping costs this will be included in the original quote. 

Due to custom nature of the custom order no refunds are possible. 

The 50% deposit is non refundable, even if the order is cancelled.

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